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Privacy Statement As of 04/06/06 The following represents our online Privacy Policy for Aquascapes.Com. Protecting your privacy is important to us. We hope the following statement will help you understand how Aquascapes.Com collects, uses and safeguards the personal information you provide to us on our site. I. Personal Information When ordering from our online store you will be prompted to provide personal contact information as well as credit card information from our secure checkout page to complete your order. When submiting information, such as a testimonial, or requesting a consultation, we may ask for your name and email address. II. Email List You will be added to our internal email list only if you sign up on Aquascapes.Com to receive our free e-newsletter periodically. You may unscribe from this list at any time you no longer wish to receive our newsletters. III. Use of Information Collected All of your personal information collected from Aquascapes.Com is for our own internal use only, and will not be shared or sold to third parties. Testimonials may be published on Aquascapes.Com, but no contact information will be posted. IV. Security Aquascapes.Com uses a VeriSign Secure Socket Layer (SSL) protocol that encrypts personal information being transferred over the Internet when purchasing from our online store. This protects your credit card information with secure processing online. Credit card information is not stored anywhere on the server. V. Privacy Policy Updates This Privacy Policy may change or be updated. To view the latest policy, just visit this page. The date of when our policy was last modified will be posted. VI. Privacy Policy Questions If you have any questions or concerns about our Privacy Policy, please contact us and we will answer them. Thank you for your confidence in us to keep your personal information private.

Shipping & Returns All Mini Pond Systems, MicroPond® Kits, Signature Series 2500 Systems and small items are shipped UPS. ALL STANDARD POND Systems,Signature Series 6500 and items marked to be ordered by phone will be shipped freight. Please call 877 780-1174 to order. All freight deliveries to residential locations must have someone on location to unload the products, preferably two strong bodies. A $25 charge for residential delivery will be added to your order. Also a lift gate will be added to residential deliveries for $25. All deliveries to commercial locations must have a loading dock or the additonal fee of $25 must be added for the liftgate. Some of the products are very heavy. Allow at least 7 to 10 business days for delivery from the time we receive your order. Minimum freight charges are $90. Again please note on RESIDENTIAL DELIVERIES BY FREIGHT: There is an additional charge for residential delivery of $25.00, to add a lift gate to truck is $25.00 and to phone you ahead of delivery is $25.00. Call 877 780-1174 if you have any questions. Damaged Shipments PLEASE inspect every shipment before signing your delivery receipt. Signed delivery receipts are proof that your shipment has arrived COMPLETE AND WITHOUT DAMAGE. YOU MAY REFUSE your shipment if it has been damaged in transit without penalty. CLAIMS WILL NOT BE PAID IF THE DELIVERY RECEIPT IS SIGNED COMPLETE AND WITHOUT DAMAGE. Be sure to inspect liner rolls carefully since they damage easily! RETURNS/DEFECTIVE MERCHANDISE/WARRANTY All returns must be pre-authorized and receive a return merchandise authorization number (RA#) before shipping them back. Please call Meyer Aquascape at 877-780-1174 to arrange for us to get you a RA#. Product refund is available up to 30 days with a 7% restocking fee. After 30 days a 22% restocking charge applies. Any product held over 90 days is non-refundable. All returned products MUST BE SHIPPED AT YOUR EXPENSE. Original shipping expenses cannot be refunded. Please keep all warranties, sales invoices, and owners manuals that you receive with your merchandise. In the event an item becomes defective in the first year, call us at 877-780-1174 with information from your original invoice. Custom order items, such as large custom liners, are not returnable. Aquascape pumps have a 2 year warranty. Call 877-780-1174 if you have any questions.

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